Customer Service Specialist [Permanent | 24/7 | Ampang Park Station] [Malaysia]

 

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Responsibilities:

• Identify and resolves customer inquiries/issues accurately.
• Educate the customer about the Bank’s products and services and directs them toward available resources for self-help.
• Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.
• Responsible for identifying and escalating customer issues to the appropriate department.
• Assigns or acts on any required customer follow-up in accordance with Contact Centre guidelines.
• Maximizes opportunities to up sell or cross-sell Bank’s products and services which meet customer’s needs.
• Updates customer data and other relevant information into the relevant systems (as required) accurately.

Key Requirements:

• At least a recognized Diploma. (SPM / STPM or equivalent certificate holders with at least 5 years of work experienced may be considered).
• Strong customer service mind set with good communication and excellent problem solving skill.
• Resourceful, proactive, attentive to details and a good team player.
• Possess good communication skills (verbal and written English), additional Mandarin verbal ability is preferred.

Additional Info:

• Subjected to rotational shift between 9.5 and 8.5 hours (based on business requirement).
• 9.5 hours per shift including 1 hour break (additional 0.5 hours comfort break) Rest 2 days (Off day may be split).
• 8.5 hours shift – Work 5.5 days (Mon-Fri 8.5 hours; Sat 5 hours).
• 1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance.

Job Type: Full-time

Salary: RM3,200.00 - RM4,000.00 per month

Benefits:

• Health insurance

Schedule:

• Rotational shift

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Preferred)

Language:

• English (Required)
• Mandarin (Preferred)

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